Contact Us
We pride ourselves on customer service
Phone
Post
Kin Probate
M8 Office 1 Shipwright House
QD Business Centre
67-83 Norfolk Street
Liverpool
L1 0BG
We will endeavour to acknowledge/ respond within 24 hours.
Looking to arrange a referral?
Could we have done better?
Please let us know. We are always striving to improve.Feedback is positively encouraged at any time.
Complaints Policy
We aim high but we recognise that there may be an occasion where a client seeks to make a complaint and accordingly undertake to abide by the following policy:
- Complaints can be made at any time in any way best for you.
- Complaints made over the phone will be transcribed immediately and placed upon file and within a
complaints folder. - We shall seek to use our best endeavours to resolve all complaints in a timely and amicable manner.
- If the complainant seeks further redress the matter will be transferred to the Managing Director for internal
investigation. - We aim to investigate and reply to all complaints within 28 days.
Kin Probate is registered with the ICO.
Should you feel that we have acted in breach of our ICO commitment you are referred to the Complaint Policy steps 1 to 5 above in the first instance; and the ICO complaints procedure thereafter which can be found at https://ico.org.uk/concerns