Code of Conduct
- Behave with integrity and sensitivity at all times and treat people fairly irrespective of their race, gender, colour, creed, age or sexual orientation.
- All confidential information obtained in the course of business will be held as such and the provisions of the Data Protection Act shall be adhered to.
- Offer candid, concise advice in plain English.
- Communication to be provided promptly with updates to be provided at regular intervals.
- Present research in clear, logical manner.
- Explain without concealment all fees, charges and payment structures.
- Keep adequate records.
- Avoid unnecessary duplication of effort and research.
- Where applicable, declare any personal or financial interest.
- Staff are encouraged to resolve any dispute and/ or complaint in a prompt and professional manner. Staff must report to management any colleague who they suspect may be in of this code.